How much does shipping cost within the United States?

We offer Free Standard Shipping ($0.00 USD) on all eligible orders delivered across the United States, with no minimum order threshold required.

What are your order handling and delivery timeframes?

• Daily Order Cut-off Time: 8:00 PM ET (Eastern Time – United States)
• Order Handling / Processing Time: 1–3 business days (Monday–Friday)
• Transit / Delivery Window: 5–10 business days (Monday–Friday)
• Total Estimated Delivery Window: 6–13 business days

Where do products ship from?

To offer curated apparel collections at competitive prices, orders are dispatched directly from our international fulfillment centers.

How do I track my order?

Once your order has shipped (following our standard 1–3 business day handling window), you will receive a shipping confirmation email containing a tracking link to monitor delivery progress online in real time.

What is your return policy?

In accordance with U.S. consumer standards, we provide a 30 calendar day return window starting from the date of physical package delivery. Returned items must be unused, unworn, in original condition, and returned in original packaging. We charge $0.00 restocking fees.

How do I start a return and get the return address?

To initiate a return, contact customer service at info@raxawear.com within 30 days of delivery. Upon approval, our team will provide pre-authorization and the designated warehouse return address.

*Important: Our registered business office in Junction City, Kansas is strictly an administrative headquarters and CANNOT accept or process physical product returns. Packages sent to Kansas without approval will be rejected.

Who pays for return shipping?

Return shipping costs are the customer's responsibility for standard change-of-mind returns. If an item arrives defective, damaged, or incorrect, Raxa Wear will cover or reimburse the return shipping costs.

When will my refund be completed?

Once your return parcel is received and inspected at our logistics center, approved refunds are processed within 7 business days back to the original payment method used at checkout.

Which payment methods do you accept?

We accept major credit and debit cards (Visa, Mastercard, American Express, Discover) and other secure payment options displayed during checkout.

Can I update my shipping address or cancel my order?

To modify your order or update delivery details, email info@raxawear.com prior to our daily cutoff at 8:00 PM ET. While we will make every effort to accommodate changes, updates cannot be guaranteed once active warehouse processing has begun.

IMPORTANT NOTICE REGARDING PRODUCT RETURNS

Our registered business office in Junction City, Kansas is strictly an administrative office and CANNOT receive or process physical product returns.

Please do not send return packages to our Kansas administrative address. All returns must be requested and pre-authorized via email at info@raxawear.com to receive official return instructions and authorized warehouse routing details upon request.

Raxa Wear

Customer Care Email: info@raxawear.com

Support Hours: Mon–Fri: 09:00 – 17:00 ET | Daily Cut-off: 8:00 PM ET

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