Refund & Return Policy

Last Updated: September 2026

At Raxa Wear (www.raxawear.com), your satisfaction is important to us. This policy explains the conditions for returns, refunds, exchanges, and cancellations in full accordance with applicable United States federal and state consumer protection laws.

Return Policy Overview

1. Consumer Rights Notice

Nothing in this policy limits or excludes your rights under applicable United States consumer protection laws. Under applicable federal and state consumer protection laws, including protections enforced by the Federal Trade Commission (FTC) and applicable state statutes, you may be entitled to a repair, replacement, or refund if a product is defective, unsafe, significantly different from its description, or otherwise fails to meet legal standards where required by law.

2. Return Conditions & Eligibility

You may request a return within 30 days of delivery. To ensure your return is processed smoothly, please adhere to the following guidelines:

• Packaging: Items must be returned in their original packaging, including all enclosed accessories and tags.
• Condition: Products must be unused and in original condition, except where necessary for initial inspection.
• Secure Transit: Items must be securely packaged to prevent damage during return transit.
• Loss of Value: If items are returned used, damaged, or incomplete beyond reasonable inspection, a partial refund or deduction for loss of value may be applied where permitted by law.
• Restocking Fees: We do not charge any restocking fees ($0.00).

3. Exchanges, Address Updates & Order Modifications

We accept exchanges. If you wish to modify your order or update your shipping address, please contact our customer service team immediately at info@raxawear.com.

Order Cut-Off Time: Our daily operational cut-off time is 8:00 PM ET (Eastern Time). We will make every effort to update your details prior to cut-off, but changes cannot be guaranteed once an order has entered active warehouse processing.

4. How to Initiate a Return

1. Submit Request: Email customer service at info@raxawear.com within 30 days of delivery. Include your order details and reason for return.
2. Receive Pre-Authorization: Our team will review your request and issue pre-authorization together with the designated warehouse return address.
3. Dispatch via Postal Service: Returns are accepted exclusively via postal shipping. Package your item securely and retain your proof of postage.

Return Shipping Fees: Return shipping costs are the responsibility of the customer for standard returns. If the return is due to a defective, damaged, or incorrect item, Raxa Wear will cover or reimburse return shipping costs.

5. Refund Issuance & Processing Timelines

Once your return is received and inspected at our fulfillment facility, approved refunds are processed within 7 business days. Refunds will be issued using the same payment method used at the time of purchase. You will receive a confirmation email once the refund has been completed. Processing times on your statement may vary depending on your bank or payment provider.

6. Shipping Information & Undeliverable Packages

To provide you with the best prices, orders ship directly from our international fulfillment centers, with estimated delivery times typically ranging from 5 to 10 business days after order processing.

Undeliverable Packages: If a package is returned due to an incorrect address, refusal of delivery, or failure to collect from a pickup point, we reserve the right to charge additional costs for return shipping and reshipment. We are not responsible for delays or damage that occur during return transit. Customers are encouraged to inspect their order within 24 hours of delivery and report any issues promptly.

Company Details & Contact Information